Australia Accessibility and Inclusion
The Australian legal basis for our accessibility commitments, and the routes available to you if we fall short of them.
The substance — our conformance target, what we have built, where we currently fall short, and how to give feedback — is at Accessibility Statement. This page adds only what Australian law and procurement require on top of it.
1. The obligations we work to
| Instrument | What it does | How it reaches DECTIFY |
|---|---|---|
| Disability Discrimination Act 1992 (Cth) | Makes it unlawful to discriminate on the ground of disability in the provision of goods, services and facilities (s.24) and in employment (s.15). Inaccessible digital services can amount to unlawful indirect discrimination. | Directly, as a supplier of services in Australia |
| AHRC World Wide Web Access: Disability Discrimination Act Advisory Notes | The Australian Human Rights Commission's guidance that WCAG conformance is the practical measure of compliance with the DDA online | As the benchmark against which a complaint would be assessed |
| AS EN 301 549 | The Australian adoption of the European accessibility standard for ICT products and services, incorporating WCAG | Directly, and as a Commonwealth procurement condition |
| Digital Service Standard / Digital Experience Policy | Accessibility and inclusion requirements for services delivered to or on behalf of Commonwealth agencies | Contractually, where we supply a Commonwealth agency |
| State and Territory anti-discrimination legislation | Parallel prohibitions on disability discrimination in each jurisdiction | Directly, at each deployment location |
| Australia's Disability Strategy 2021–2031 | National policy framework, including an inclusive homes and communities and a safety and rights outcome area | Policy context for public-sector deployments |
WCAG 2.2 Level AA, our stated target, satisfies the web content requirements of AS EN 301 549 and is the benchmark the AHRC applies. Where a Commonwealth or State tender specifies AS EN 301 549 directly, we map our conformance report onto that standard's clause structure on request.
2. No "unjustifiable hardship" claim
Section 11 of the DDA allows a respondent to defend a discrimination claim on the ground of unjustifiable hardship. DECTIFY does not intend to run that defence in respect of digital accessibility. Where we identify a barrier, our position is that we fix it or we provide the function another way — not that fixing it is too expensive. The known-gap table at Accessibility Statement carries dated commitments on that basis.
3. Accessible formats and alternative access
We will provide, at no cost and within ten (10) business days:
- An accessible HTML or tagged-PDF version of any document we publish that is not accessible.
- A tabular or plain-text equivalent of any chart or diagram.
- Documentation compatible with screen readers and refreshable braille displays.
- Captions and transcripts for published video, and Auslan interpretation for a live session on reasonable notice.
- An alternative route to complete any task blocked by a barrier, staffed by a person, until the barrier is fixed.
Request these from accessibility@dectify.in. We also accept contact through the National Relay Service — relayservice.gov.au — and through the Translating and Interpreting Service on 131 450.
4. Procurement and government customers
Where DECTIFY supplies a Commonwealth, State, Territory or local government buyer, we will:
- Furnish an accessibility conformance report mapped to AS EN 301 549 and WCAG 2.2 AA with the tender response.
- Disclose known non-conformances explicitly rather than certify blanket compliance. A conformance claim we cannot evidence is a misrepresentation, and we will not make one to win a bid.
- Accept accessibility testing as part of acceptance criteria, and accept contractual remediation timelines for defects found.
- Support the agency's own DDA and Digital Service Standard obligations with the evidence it needs.
Broader Australian procurement obligations are at Australia Regulatory Compliance.
5. Inclusion beyond conformance
- Operators with disability. The HUB is designed for use by control-room operators using screen readers, magnification, switch access and voice control. Alert triage — the core task — is fully operable by keyboard and is announced through live regions.
- Fairness in the models. Differential error rates by demographic group are an inclusion problem as much as an accuracy one. Our evaluation and publication practice is at Australia AI and Responsible Technology.
- Assistive devices and mobility aids. Detection models are evaluated on people using wheelchairs, walking frames, mobility scooters and assistance animals, because a system that flags a mobility aid as an anomaly is a system that discriminates.
- First Nations accessibility. Where a deployment serves an Aboriginal or Torres Strait Islander community, we support signage and notice materials in the relevant language on the customer's request.
- Plain language. Public-facing notices are drafted to a plain-English standard, because a notice nobody can parse gives nobody notice.
6. Complaints and statutory escalation
- Us first. accessibility@dectify.in — acknowledged in 2 business days, substantive response in 10.
- Australian Human Rights Commission. You may lodge a complaint of disability discrimination at humanrights.gov.au or on 1300 656 419. The Commission investigates and conciliates; if conciliation does not resolve it, the matter may proceed to the Federal Court or the Federal Circuit and Family Court.
- State and Territory bodies. You may instead complain to the anti-discrimination or equal opportunity body in your State or Territory.
You do not have to come to us first. It is usually faster, and the AHRC will generally ask whether you have.
Contact
Questions about this document: legal@dectify.in
DECTIFY Technologies Pvt. Ltd., New Delhi, India